Introduction:

We are seeking a reliable and efficient Housekeeper to join our team and ensure that our facilities are clean and well-maintained. The Housekeeper will be responsible for cleaning guest rooms, common areas, and other areas of the facility, as well as performing tasks such as laundry and inventory management. The successful candidate will have strong attention to detail and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Clean guest rooms and common areas, including dusting, vacuuming, and changing linens

• Perform tasks such as laundry and inventory management

• Maintain a clean and organized work area

• Report any maintenance issues or damages to the appropriate team members

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a housekeeper or in a similar role

• Strong attention to detail

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Basic math skills

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• Professional development opportunities

• Positive and supportive work environment

Supports the housekeeping manager by ensuring all cleanliness standards are met. In the absence of the housekeeping manager the supervisor will assume their duties.  

• Supervises the work of the Housekeeping staff in assigned area, 

• Inspects all areas of hotel that the department is responsible for cleaning. Immediately rectifies any issues.

• Promptly reports any maintenance issues

• Trains, directs housekeeping associates in their assigned duties. Evaluates their work performance

• Checks all vacant rooms. 

• Ensures staff is following all uniform and appearance standards

• Checks all housekeeping carts for linens, supplies and neatness

• Reports any unusual activity or areas of concern to manager

• Ensures that storage rooms (incl. Linen closets) are cleaned and stocked with linen supplies daily

• Checks assigned area at close of day making sure all equipment and supplies are stored and locked securely

• Follows proper key control procedures to ensure 100% compliance of safety procedures

• Reports room status in assigned area promptly to the Front Desk

• Assists in special projects such as inventory control, VIP requests, and monthly room inspection checks.

• Provides courteous guest service and responds promptly to guest questions, concerns or requests

• When needed, assists in performing daily laundry, housekeeping, and houseman job tasks

• In the absence of Department Head, distributes room assignments and monitors hours

• Assists with interviewing and hiring, as well as coaching and counseling, as requested

• Additional duties may be added at any time at the discretion of management 

Consistently models the behavior of a Baywood Ambassador who: 

• Maintains a professional image, including physical appearance, verbiage, and body language, at all times to include clean uniform and nametag

• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction

  • Fosters teamwork by offering assistance to others, as needed

  • Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues.  Reports discrepancies to the proper department

  • Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures

  • Recommends other Baywood properties to our guests, when asked

  • Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations

  Skills/Qualifications

  Education:

  • High School graduate or equivalent required; combination of vocational and on-the-job training may substitute for degree.

  Certifications / Licenses:

  • Brand Certifications preferred

  Experience:

  • 1 year previous hotel housekeeping experience

  • Previous hotel experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual hotel housekeeping  experience.

  • Brand experience preferred

  Additional Skills: 

  • Ability to read and understand and communicate chemical labels, and Safety Data Sheets, Instructions.

  • Ability to gain knowledge of applicable franchise standards and procedures.  

  • Ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management  

  • Ability to read and comprehend manuals

  • Ability to positively communicate with guests and co-workers.  

  • Ability to work within scheduling guidelines

  • Ability to work with minimal or no supervision

  • Ability to follow schedule and ability to perform physical labor

  • Ability to read and understand chemical labels, and Safety Data Sheets, Instructions

  
  

  Physical Demands

  • Walking and Standing: Frequently. 

  • Must be able to carry 40 lbs. up to 25 feet.

  • Sitting: Infrequently

    • Bending, Stooping, Reaching: Frequently. 

    • Must be able to bend at the knees with up to 40 lbs., standing to an upright position.

    • Lifting, Push/Pull: Often . 

    • Must be able to lift 40 lbs. to the waist, chest, and above the head. 

    • Driving: none

    • Traveling: none

    Environmental Conditions: 

    • Inside:  Protection from weather conditions, but not necessarily from temperature changes

    • Outside: Rarely exposed to weather conditions

    
    

  
  

     Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment

     Posts transactions to guest and master accounts

     Reviews guest account balance, ensuring that payment is secured

     Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards

     Reviews arrivals and blocks special requests

     Processes required reports, including down time, high balance, etc.

     Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.

     Handles guest requests and concerns in a courteous and efficient manner

     Coordinates the delivery of guest services by other hotel departments and outside businesses

     Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner

     Prepares guest amenities, and ensures delivery in a timely manner

     Handles in-house guest reservation requests such as extension, late check-out, and rebooking

     Handles check-out procedures swiftly and accurately and assists guests on departure.

     Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests

     Stores guest luggage

     Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets

     Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit  and cash handling guidelines

     Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication

     Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security

     Operates the franchise terminal and performs designated maintenance tasks 

     Maintains procedures for credit control and handling of financial transactions

     Maintains guest safety & privacy by adhering to established procedures

     Issues safety deposit boxes for guest use, following security protocol

     Monitors key box, issuing keys to the appropriate staff members. Logs all transactions

     Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up

     Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards

     Coordinates emergency procedures  including evacuations, immediately notifying management of such occurrences

     Assists with the relocation of guests, when necessary

     Assists other departments during slow periods

     Additional duties may be added at any time at the discretion of management

Consistently models the behavior of a ‘Baywood Ambassador’ who:

     Maintains a professional image, including appearance, verbiage, and body language, at all times

     Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact

     Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction

     Fosters teamwork by offering assistance to others, as needed

     Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department

     Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures

     Recommends other Baywood properties to our guests, when appropriate

     Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations

Responsible for providing a safe and memorable food and beverage experience for our guests.

• Provides friendly personalized service to all guests.

• Maintains established par levels for food, beverages and service supplies. Takes inventory, reorders supplies. 

• Receives merchandise, confirms it with the order, labels it (if necessary), and stores it in the proper location. Follows the First-in/First-out inventory management system to prevent unused and/or expired items.

• Adheres to all applicable company, brand, and local health department requirements.

• Prepares & arranges food & beverage items in an attractive, abundant-looking, organized, clean presentation in-line with company / brand standards. Continuously monitors and replenishes the buffet as needed.  

• Maintains temperature control so that all hot/cold food is safe for consumption.

• Setup dishes/trays, napkins, utensils, cups and other service ware.

• Maintains cleanliness & appearance of dining & service areas – arranges furniture, clears and cleans tables, cleans spills, removes trash.

• Breaks down buffet, properly disposing of food items that cannot be reused; Properly stores reusable food items.

• Washes and stores serving equipment including utensils, displays, chafing pans.

• Cleans dispensers and equipment daily.  Performs routine extensive cleaning per manufacturer's recommendations. 

• Cleans service and dining area. Vacuum carpet, mops floor, wipes walls, etc.

• Additional duties may be added at any time at the discretion of management

Consistently models the behavior of a ‘Baywood Ambassador’ who: 

• Maintains a professional image, including grooming, verbiage, and body language, at all times.

• Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact.

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.

• Fosters teamwork by offering assistance to others, as needed.

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

• Recommends other Baywood properties to our guests, when appropriate.

• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!’

Educational/Vocational Preparation: 

• High school graduate or equivalent preferred.

• Food Handlers Certification/Training preferred

Experience:

• Previous food service experience preferred; however, ability gained through 1+ years related employment (customer service) or on-the-job training may substitute for food service experience

Additional Skills:  

• Ability to complete and pass a state or nationally recognized food safety program.

• Ability to communicate effectively, both written and oral.

• Ability to read and understand packaging labels, preparation instructions, manuals.

• Walking and Standing: 98% (Must be able to stand for the entire shift, usually 8 hours)

• Must be able to carry 40 lbs. up to 25 feet.

• Sitting: 2%

• Bending, Stooping, Stretching: 50% 

• Must be able to bend at the knees with up to 40 lbs., standing to an upright position.

• Lifting, Push/Pull: 50%

• Must be able to lift 40 lbs. to the waist, chest, and above the head. 

• Driving: none

• Traveling: none

Environmental Conditions: 

• Inside: Protection from weather conditions but not temperature changes

• Outside: Rarely